FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Add the items you want to your cart, click checkout, and follow the steps to enter your shipping and payment details. You'll get a confirmation email right after your order goes through.

Can I change or cancel my order?
Contact us as soon as possible at support@zubamart.shop. If your order hasn't shipped yet, we'll do our best to update or cancel it.

I didn't get a confirmation email.
Check your spam or promotions folder first. If it's still missing, email us with the name and address used at checkout and we'll track it down.

Shipping and delivery

How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically arrives in 6-11 business days after processing, and expedited shipping in 1-3 business days.

How much does shipping cost?
Rates are calculated at checkout based on your address, order weight, and the shipping method you choose.

How do I track my order?
We'll email you a tracking number as soon as your order ships. Please allow up to 24 hours for the carrier to start showing updates.

My package hasn't arrived.
If it's past the estimated delivery window, contact us within 7 days and we'll work with the carrier to sort it out.

Returns and refunds

What is your return policy?
You have 30 days from the delivery date to request a return. Items must be unused, in original condition, and in original packaging with any tags or accessories included.

How do I start a return?
Email support@zubamart.shop or call 983-761-0613 with your order number and a short note about the issue. We'll send return instructions and the return address. Please don't ship anything back before contacting us.

When will I get my refund?
Once we receive and inspect your return, approved refunds go back to your original payment method within 5-10 business days, depending on your bank.

My item arrived damaged or wrong.
Contact us within 48 hours of delivery with photos and we'll make it right quickly. We cover return shipping when the mistake is ours.

Do you offer exchanges?
The fastest way is to return the original item and place a new order once your refund is approved.

Payment and security

What payment methods do you accept?
All payment options available to you are shown at checkout before you complete your order.

Is my payment information safe?
Yes. Checkout is encrypted and your payment details are handled securely by our payment processor. We never store your full card information.

Still need help?

Reach out any time and a real person will get back to you.

Email: support@zubamart.shop
Phone: 983-761-0613