Shipping policy
Welcome to Zuba Mart. This Shipping Policy explains how we process, ship, and deliver orders placed through https://zubamart.shop. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
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Orders are processed within 1–3 business days after payment has been successfully confirmed.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During holidays, promotional events, or periods of high demand, processing times may be slightly longer.
2. Shipping Time
Estimated delivery times are:
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Standard Shipping: 7–12 Business Days
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Express Shipping (if available): 3–7 Business Days
Delivery estimates are provided for convenience only and are not guaranteed.
3. Shipping Destinations
Zuba Mart currently ships to selected countries and regions. Shipping availability depends on your delivery location and the products ordered.
If shipping is unavailable for your location, you will be notified during checkout.
4. Shipping Charges
Shipping costs are calculated during checkout based on:
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Delivery destination
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Shipping method selected
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Package size and weight
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Promotional offers (if applicable)
Any applicable shipping fees will be clearly displayed before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.
Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after dispatch.
6. Delivery Delays
Although we work with reliable shipping partners, delivery may occasionally be delayed due to circumstances beyond our control, including:
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Severe weather conditions
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Customs inspections
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Public holidays
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Carrier delays
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Transportation disruptions
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Incorrect or incomplete shipping information
Zuba Mart is not responsible for delays caused by these external factors.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is submitted:
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Delivery may be delayed.
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Additional shipping charges may apply.
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Orders returned to us because of an incorrect address may require repayment of shipping costs before reshipment.
8. Lost or Damaged Packages
If your package is lost or arrives damaged:
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Contact us within 7 days of the expected delivery date or receipt.
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Include your order number and, if applicable, clear photos of the damaged package or items.
We will investigate the issue with the shipping carrier and work to provide an appropriate resolution, which may include a replacement or refund where applicable.
9. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, and other government charges may apply depending on your country's regulations.
Unless otherwise stated, these charges are the responsibility of the customer.
10. Split Shipments
If your order contains multiple items, they may be shipped separately from different warehouses to ensure faster delivery. You may receive multiple tracking numbers.
11. Delivery Confirmation
An order is considered delivered when the shipping carrier confirms successful delivery to the address provided at checkout.
If you believe your package was marked as delivered but not received, please contact both the shipping carrier and our customer support team for assistance.
12. Force Majeure
Zuba Mart shall not be liable for shipping delays or delivery failures caused by events beyond our reasonable control, including natural disasters, strikes, government actions, pandemics, war, or other unforeseen circumstances.
13. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective immediately upon posting on our website.
14. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Zuba Mart
Website: https://zubamart.shop
Email: support@zubamart.shop
Phone: +34 737 537 112
Business Address: Carrer de Can Güell, Sant Feliu de Llobregat, B 08980, Spain