Refund policy

Thank you for shopping at Zuba Mart. Customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through https://zubamart.shop.

By placing an order with Zuba Mart, you agree to this policy.

1. Return Eligibility

You may request a return within 14 calendar days of receiving your order, provided that the item:

  • Is unused, unworn, and in its original condition.

  • Is returned with all original tags, labels, accessories, and packaging.

  • Is not damaged due to misuse, improper handling, or normal wear and tear.

  • Is accompanied by proof of purchase, such as your order confirmation or receipt.

Zuba Mart reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or refund, unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Clearance or final sale products

  • Items marked as non-returnable at the time of purchase

  • Products that cannot be resold for hygiene or safety reasons after opening or use

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us process your request quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and packaging

After review, we may offer a replacement, store credit, or a refund, depending on the circumstances.

4. Return Process

To start a return:

  1. Contact us at support@zubamart.shop.

  2. Provide your order number and reason for the return.

  3. Wait for return authorization and instructions.

  4. Pack the item securely and send it to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Unless required by applicable law or the return is due to our error (such as receiving a defective or incorrect item), customers are responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by law.

6. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing time may vary depending on your payment provider or financial institution.

  • Shipping charges and other service fees may not be refundable unless the refund results from our error or is required by law.

7. Exchanges

We may offer exchanges for eligible items that are defective, damaged, or incorrect, subject to product availability.

If a replacement item is unavailable, we may provide a refund or store credit at our discretion.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible. In that case, you may request a return after delivery if the item qualifies under this policy.

9. Refused or Undeliverable Shipments

If an order is refused by the customer or returned because of an incorrect shipping address provided by the customer, any refund may be reduced by applicable shipping, handling, or return costs.

10. Fraud Prevention

Zuba Mart reserves the right to refuse refunds or returns in cases of suspected fraud, abuse of our return policy, unauthorized payment activity, or other conduct that violates our Terms of Service.

11. Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot be waived under applicable law. Where local laws provide additional protections, those rights will apply.

12. Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us:

Zuba Mart

Website: https://zubamart.shop

Email: support@zubamart.shop

Phone: +34 737 537 112

Address: Carrer de Can Güell, Sant Feliu de Llobregat, B 08980, Spain